Legal
Wellness Workz (Pty) Ltd — Returns, Refunds & Exchanges
Our policy lasts 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Your rights under South African law
Nothing in this policy limits or replaces your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA). Where this policy conflicts with those Acts, the Acts apply.
1. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your next purchase — or a refund will be issued to you, should you so wish.
2. Sale Items
Only regular priced items may be refunded. Sale items may be refunded if they are defective or damaged.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@wellnessworkz.co.za and we will advise you of the process to be followed.
4. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund or credit, the cost of return shipping will be deducted from your refund or credit.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R1000.00, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.