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WellnessWorkz

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Shipping Policy

Shipping policy
 
We deliver nationwide within South Africa, with the Courier Guy.
We are an online only store, the contracted packing & fulfilment centre services multiple national brands and as such cannot offer individual client collection facilities.
Shipping Costs
Free shipping on all orders over R950.
Orders under R950, courier delivery to your door at a flat rate of R100 applies.
Order Processing & Delivery Times
Orders are processed and packed within 1–3 business days at our processing centre, once payment has been confirmed.
Estimated delivery times : 1-3 days main business centres, for regional centres 3-5 days; outlying areas 5-8 days.
Note: Delivery times may be affected by public holidays, remote locations, or unforeseen courier delays. We will notify you if there are any disruptions.
Tracking Your Order
Once your order ships, you will receive an email with your tracking number. You can track your package via the couriers tracking portal.
Damaged, Lost, or Missing Orders
If your order arrives damaged or fails to arrive:
Contact us within 48 hours at info@wellnessworkz.co.za
Provide your order number and photos of any damage.
We will arrange a replacement or refund according to our Returns & Refund Policy.

 

  • We deliver nationwide within South Africa, with the Courier Guy.
  • We are an online only store, the contracted packing & fulfilment centre services multiple national brands and as such cannot offer individual client collection facilities.

 

Shipping Costs

  • Free shipping on all orders over R950.
  • Orders under R950, courier delivery to your door at a flat rate of R100 applies.

 

Order Processing & Delivery Times

  • Orders are processed and packed within 1–3 business days at our processing centre, once payment has been confirmed.
  • Estimated delivery times : 1-3 days main business centres, for regional centres 3-5 days; outlying areas 5-8 days.

Note: Delivery times may be affected by public holidays, remote locations, or unforeseen courier delays. We will notify you if there are any disruptions.

 

Tracking Your Order

Once your order ships, you will receive an email with your tracking number. You can track your package via the couriers tracking portal.

 

Damaged, Lost, or Missing Orders

If your order arrives damaged or fails to arrive:

  • Contact us within 48 hours at info@wellnessworkz.co.za
  • Provide your order number and photos of any damage.
  • We will arrange a replacement or refund according to our Returns & Refund Policy.